Software for shipping agencies
Give every customer their own Miami mailbox, run the package's entire journey from a single screen, and get paid straight to your account.
The problem
Packages get logged by hand. Customers message you asking where their order is. Rates live in a spreadsheet someone updated "last week". And every payment is one more chat thread. That works with 20 customers; with 200 it collapses.
Packages that "disappear"
Without traceability, every lost package is an argument with a customer and money out of your pocket.
The phone never stops
"Did it arrive?", "how much does it weigh?", "how much do I owe you?" — hours of chat the software answers on its own.
Collecting means chasing
Transfers by screenshot, cash with no record, debts living in someone's memory. Without a clear cash flow there's no business.
The platform
This isn't a roadmap promise: these modules are running in real agencies today.
Every customer gets their own Miami address and pre-alerts their purchases with store, tracking and value. Your warehouse knows what's coming before the box arrives.
Your Miami operator receives, weighs, measures and photographs every package. The customer sees the real photo and exact weight in their portal — no more arguments.
Group packages into air or sea shipments with manifests, and move them between your main warehouse and local branches with full traceability.
A visual timeline for every package, from the warehouse to the door. Your customer stops asking "where is it?" because they can see it themselves.
Set rates by country, weight and method (air/sea). Your customer simulates the cost of their shipment before buying, with your real prices.
The customer pays by card from their portal and the money lands directly in your agency's account. Refunds included.
WhatsApp, push and email on every status change: received, dispatched, arrived, ready for pickup. Fewer calls, calmer customers.
A customer walks in without an account? Register them, log their package and charge them on the spot, from the same system.
A formal returns flow and a ticket inbox for requests, complaints and claims, with conversation, priorities and statuses. Everything on record.
KPIs for revenue, shipments, customers and claims. Export whatever you need to CSV for your accountant or your partners.
Every employee signs in with their own user and sees only what's theirs: warehouse, deliveries, front desk or administration. With shift tracking.
Have resellers or partners in other cities? Create sub-agencies under your branding and partner with other agencies to share operations.
🧩 Chrome extension: detects your customers' purchases at US stores and creates the pre-alert automatically. In development.
💸 Send payments: your customers will be able to send money to another person, straight from their account. In development.
Your brand, not ours
Your customers visit your web address, see your logo and your colors. Conboxi works invisibly behind the scenes. No other software in this space gives you that without a "custom build" that costs thousands.
Payments
Your customer pays by card from their portal and the money is deposited directly into your agency's bank account. Conboxi never touches your money or the card details.
1 · Your customer pays
By card, from their phone, at the rates you defined.
2 · Secure payment
The card travels encrypted straight to the certified payment processor. It never passes through Conboxi's servers.
3 · You get paid
Deposited into your agency's account. History, receipts and refunds in your panel.
Plus: every charge and refund on record, receipts for the customer and financial KPIs for you. Dispatch is blocked until the shipment is paid — no more "I'll pay you later".
How it works
They shop at Amazon, Shein or anywhere else using their Miami address, and log the purchase in their portal.
Your operator receives it, weighs it, measures it and photographs it. The customer sees it instantly.
With the real weight and your rates, they pay for shipping by card. No payment, no dispatch.
Paid packages are grouped into an air or sea shipment with its manifest.
Your local team confirms arrival and organizes in-store pickups or home deliveries.
The customer receives their package and the closing notification. The whole journey is on record.
Your customer's experience
Most software in this space is back-office only: the end customer is left with calls and messages. Conboxi gives your customer a modern app — and that translates into less support work for you.
How it's used
Runs the operation: creates employees and customers, sets the rate sheet, answers claims, reviews reports and customizes the brand.
Receives packages, weighs and photographs them, assigns them to the customer's mailbox and builds the shipments to the destination country.
Receives what arrives from abroad, updates statuses and coordinates in-store pickup or home delivery.
Serves the customer who walks in: registers them, logs their package and charges on the spot.
Sees their mailbox, pre-alerts purchases, tracks their packages, calculates costs and pays online. From their phone or computer.
Each role sees only what belongs to it.
Permissions are enforced on the server, not with hidden buttons.
Security
In this industry there are systems that expose customer data on public pages. We built Conboxi with security as rule number one, not as a patch.
Every query in the system filters by agency, in multiple layers (application and database). Your data never crosses over into another agency's.
Roles aren't hidden buttons: every action is authorized in the backend. Passwords hashed with bcrypt, sessions with expiry and rotation.
Every sensitive action (rates, users, payments, statuses) is recorded with who, when and what changed. Minimum 2-year retention.
The card number travels from your customer's browser straight to the payment processor. Our servers never see it or store it.
Automatic database copies every day, with a documented recovery plan. Your operation doesn't depend on a single disk.
Personal data protected behind authentication, exports limited and logged, and a public privacy policy.
Frequently asked questions
Tell us about your agency and we'll show you Conboxi in action, with your real cases.
Prefer to write to us directly? info@conboxi.com · +1 (786) 519-3966